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		<title>Preventing mass exodus</title>
		<link>http://www.psd3.com/2010/04/preventing-mass-exodus/</link>
		<comments>http://www.psd3.com/2010/04/preventing-mass-exodus/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 22:37:56 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[employee retention]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[management communication]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=814</guid>
		<description><![CDATA[In the January 22nd edition of the Kiplinger Letter there was a disturbing fact stated. “As a business owner or manager, you should be worried about losing critical employees as the economy recovers. Some companies are now working to pick off the cream of the crop. Surveys show 20% of all employees want to switch jobs as soon as they can.” The letter goes on to explain that when the unemployment rate drops to under 7%, the floodgates will open.]]></description>
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		<title>Do you REALLY want to know what’s wrong with you?</title>
		<link>http://www.psd3.com/2010/03/do-you-really-want-to-know-what%e2%80%99s-wrong-with-you-jerry-phillips/</link>
		<comments>http://www.psd3.com/2010/03/do-you-really-want-to-know-what%e2%80%99s-wrong-with-you-jerry-phillips/#comments</comments>
		<pubDate>Mon, 15 Mar 2010 20:55:39 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=808</guid>
		<description><![CDATA[Are you frustrated because you’re not accomplishing anything?  Or maybe you can’t shake a personal bad habit.  Maybe your employees are not responding to your infinite wisdom the way you would like them to.  You keep asking yourself, “what is wrong with these people?” but maybe the right question is “what’s wrong with me?”]]></description>
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		<title>A tribute to my Brother, Steve</title>
		<link>http://www.psd3.com/2010/01/a-tribute-to-my-brother-steve/</link>
		<comments>http://www.psd3.com/2010/01/a-tribute-to-my-brother-steve/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 00:59:57 +0000</pubDate>
		<dc:creator>Arlo Mason</dc:creator>
				<category><![CDATA[Family & Friends]]></category>
		<category><![CDATA[brother]]></category>
		<category><![CDATA[family]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=803</guid>
		<description><![CDATA[“There was this ole boy from Kansas”.   That’s how my brother started about every one of his stories, and  that was how the eulogy for my brother started.  It was written  by his friend and boss, Robert Followell, the gentleman that hired my  brother almost 13 years ago.  My brother died [...]]]></description>
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		<title>Adding value for your customer</title>
		<link>http://www.psd3.com/2009/12/adding_value_for_your_customer/</link>
		<comments>http://www.psd3.com/2009/12/adding_value_for_your_customer/#comments</comments>
		<pubDate>Sat, 26 Dec 2009 14:00:50 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=404</guid>
		<description><![CDATA[We have a client that has a sales team that <em>doesn't leave the building</em>.  They spend <strong>100%</strong> of their time building relationships with their customers <strong>via telephone</strong>.  In the world of voicemail, can you imagine how difficult that might be?  Can you imagine the skill it takes to communicate with somone without the benfit of non-verbal communication?  Their listening and questioning skills need to be spectacular. They have tracked the number of calls that when they speak to their targeted customer live versus leaving a voicemail. <em> It is amazing that they receive voicemail 72% of the time</em>.  The message they leave better be clear, concise, and compelling if they want the customer to take the time to speak to them.  That won't happen if they don't prepare before they make the call.]]></description>
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		<title>Driving change in a tough environment</title>
		<link>http://www.psd3.com/2009/12/driving-change-in-a-tough-environment/</link>
		<comments>http://www.psd3.com/2009/12/driving-change-in-a-tough-environment/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 14:00:18 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://dev.psd3.com/?p=194</guid>
		<description><![CDATA[Friday night I was relaxing from a great week when I was hit between the eyes (figuratively) by a very good friend of mine.  He asked me what I'm doing differently to drive business in a tough economy.  I was actually able to list 4 things that I am doing differently]]></description>
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		<title>Personal sacrifice to be the best?</title>
		<link>http://www.psd3.com/2009/12/personal-sacrifice-to-be-the-best/</link>
		<comments>http://www.psd3.com/2009/12/personal-sacrifice-to-be-the-best/#comments</comments>
		<pubDate>Wed, 23 Dec 2009 14:00:15 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://dev.psd3.com/?p=192</guid>
		<description><![CDATA[I'm pretty certain that some of you can relate to this...I didn’t sleep much during the summer Olympics because I was up late watching them.  I love to watch the Olympics.  It doesn't matter if its basketball, volleyball, swimming, or track and field, I love to watch the competition.  These people have]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Preparation to avoid devastation</title>
		<link>http://www.psd3.com/2009/12/preparation-to-avoid-devastation/</link>
		<comments>http://www.psd3.com/2009/12/preparation-to-avoid-devastation/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 06:00:11 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://dev.psd3.com/?p=181</guid>
		<description><![CDATA[A few months ago I took a short trip home to see my mother.  I grew up outside of a small town in north central Kansas.  Chapman was devastated by an F4 tornado on June 11th.  The city was featured recently on “Extreme Home Makeover” on ABC television. Over 100 houses]]></description>
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		<title>Do you have the right sales team for a recovering economy? &#8211; Tanya Alves</title>
		<link>http://www.psd3.com/2009/12/do-you-have-the-right-sales-team-for-a-recovering-economy-tanya-alves/</link>
		<comments>http://www.psd3.com/2009/12/do-you-have-the-right-sales-team-for-a-recovering-economy-tanya-alves/#comments</comments>
		<pubDate>Sun, 13 Dec 2009 15:52:36 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[linkedin]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=635</guid>
		<description><![CDATA[If you left your current job today for another leadership role, how many of your sales reps and/or sales managers would you take with you? Be honest.  50%? Or more like 5%? Anything under 25% means you are settling.  You do not have the team you need to make things happen for your business as [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Seven “What To Expects” When You Are Expecting: Getting Real About Your First Email Campaign &#8211; George Kanuck</title>
		<link>http://www.psd3.com/2009/10/seven-%e2%80%9cwhat-to-expects%e2%80%9d-when-you-are-expecting-getting-real-about-your-first-email-campaign-george-kanuck/</link>
		<comments>http://www.psd3.com/2009/10/seven-%e2%80%9cwhat-to-expects%e2%80%9d-when-you-are-expecting-getting-real-about-your-first-email-campaign-george-kanuck/#comments</comments>
		<pubDate>Thu, 15 Oct 2009 18:24:58 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=532</guid>
		<description><![CDATA[Unfortunately, there are a lot of preconceptions about email marketing, some truth and some dirty rumors, too.  When used properly, email marketing is a fantastic way to supplement other forms of direct marketing, including direct (snail) mail and telemarketing.  It is not a miracle drug to cure revenue loss and isn’t a replacement for your sales team, either.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Be a Star, Not a Sales Pretender &#8211; Jerry Phillips</title>
		<link>http://www.psd3.com/2009/09/be-a-star-not-a-sales-pretender-jerry-phillips/</link>
		<comments>http://www.psd3.com/2009/09/be-a-star-not-a-sales-pretender-jerry-phillips/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 14:43:24 +0000</pubDate>
		<dc:creator>Jerry Phillips</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[how to sell effectively]]></category>
		<category><![CDATA[profit]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sales leader]]></category>

		<guid isPermaLink="false">http://www.psd3.com/?p=525</guid>
		<description><![CDATA[There are millions of sales people in the world, yet 20% of them drive 80% of the sales revenue and profits.  Why is that?  Why do so few drive the volume while so many just go through the motions?

The Sales Executive Council ™, a few years ago, published a white paper on research of how the Star sales person distinguished themselves from the core sales person.]]></description>
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